Refund Policy

Effective Date: 7TH OF FEBRUARY 2026


At Gembytecollections, customer satisfaction is at the heart of everything we do. We take pride in delivering quality products and ensuring a smooth shopping experience.

1. Eligibility for Returns

You may request a return within 7 days of delivery if:

* The item received is defective
* You received the wrong product

2. Return Conditions

To qualify for a return:

* The item must be unused and in its original packaging
* All tags, accessories, and packaging must be intact
* Proof of purchase must be provided

3. Non-Returnable Items

We do not accept returns for:

* Used or worn watches
* Items damaged due to misuse or mishandling

4. Refund Process

Once your return is received and inspected:

* Approved refunds will be processed within 5–10 business days
* Refunds will be issued via the original payment method where possible

5. Exchanges

We are happy to offer exchanges for defective or incorrect items, subject to availability.

6. Return Shipping

* Customers are responsible for return shipping costs unless the issue is due to our error

7. Contact & Support

Email: [gembytecollections@gmail.com] (mailto:gembytecollections@gmail.com)
Phone: +2349031813639

We are committed to ensuring every purchase reflects the quality and trust you expect from Gembytecollections.